Our Terms and Conditions Webshop (Update 2018-02 Seite: http://www.sladanaeyde.com)
Welcome to the Terms and Conditions page! Webshop
This present product presentation (e.g.,
shoes / pumps) refers to orders in webshops, so it refers to purchase agreements
(not to service agreements) between enterprises on the one hand and consumers.
General information related to
Terms and Conditions in the webshop / internet
What are Terms & Conditions?
Terms & Conditions are preformulated
contract conditions, which come to use because in today´s business transactions
we are not able to negotiate a detailed and individual agreement for each of
our customers. Typically our customers order from our ready-made catalogue of
goods under our sales conditions.
Conclusion of contract
The order of the customer is an offer. A contract will be set up
after our subsequent acceptance of the order.
An order is just possible, if all of the
stated as required fields / *necessary / are filled up, or the order has been
placed by e-mail stating the details about the required item / product including
all necessary information related to clothing sizes, billing address, delivery
address, name, address, date of birth, e-mail-address, phone number.
If information is missing, or if we cannot
proceed with the order for some reason, the customer will receive a „default“
message. Before the customer finally places the order and sends it away, the
customer will get the opportunity to correct the stated details in his / her
order. As soon as the order process / checkout has been fulfilled, the customer
will be notified with the info box. This is not yet the acceptance of the offer
on the part on the webshop.
The incoming order will be confirmed for
example by e-mail immediately (email confirmation of receipt). This can also
happen automatically. The contract of purchase comes later by order acceptance,
for example order confirmation notification, or direclty through shipping notification
of the goods.
The contract of purchase will be saved and is
for the customer accessable through the webshop or not. If the customer wants
to print his / her order (the wording of the purchase contract), he can access
it in the email which confirmed the incoming order details to the customer (necessary
information related to §7 Abs 3 FAGG Austrian Legal distance marketing
The sales contract (=order) will be set in German
or English language of communication.
The order of the customer is an offer to buy.
The purchase contract is set after our (webshop) acceptance of the order. The
customer will be notified about the order acceptance.
The customer is bound to his order two days starting
with receipt of the order. The legal right to cancel / withdraw remains
unaffected. The customer will be immediately informed about the date of receipt
of order from the webshop. If the order cannot be accepted for some reason, the
customer will be informed by e-mail.
Pricing and Payment terms
placing the order, the consumer will be informed about the price including all
types of purchase taxes, and possible shipping fees. If these costs cannot be
calculated in advance, the consumer will be informed about possible additional
costs. We are using; related to the Austrian Legal FAGG distance marketing
regulations; for the price including taxes and charges the designation “full
price“. All prices are full prices. The prices define themselves including all
taxes, including vat and charges, and shipping fees, if not stated seperately.
We are currently accepting on this site the following payment
options / credit cards:
Mastercard, Visa, Paypal Checkout, Bank transfer
If no other payment option is made out, the customer is legally
bound to pay the full price already with conclusion of the agreement.
The shipping of the goods will be fulfilled after incoming of
payment in the webshop / on bank account.
In the absence of different agreement, the total purchase price
is to be paid within three working days, beginning with receipt of invoice
without any deduction and free of charge.
Right to rescind (§11 FAGG)
The in Austria common term Right to rescind
corresponds to the in Germany common consumer right directive called Right of cancellation.
Start and duration of the cancellation
The cancellation period for
distance selling contracts is fourteen (14) days. The period for withdrawal an
order is in all EU-States same-long.
Longer cancellation terms
can be provided, shorter cancellation terms are not allowed.
The cancellation period
starts with the receiving acceptance of goods through the customer.
consequences of such a withdrawal
A cancellation in time
causes the cancellation of purchase contract / order. The consumer has to
return the goods. The webshop has to refund any payments already made by the
consumer including the shipping fees.
Costs of returning the goods
Unless otherwise agreed, the
purchaser has to bear the costs of returning the goods
Exeptions to the
right of cancellation (§ 18 FAGG Austrian legal distance marketing regulations)
The right to rescind is
cancelled for sealed goods (sealed bag), for health reasons or hygiene reasons.
Goods are not suitable for return, if the goods have been opened after webshop
Complaints based on legal
warranty claims or other type of customer complaints can be processed over the
webshop contact details stated in the contact details / imprint.
In the case of delivery to a
Non-EEA country the consumer has to pay all import fees including customs, fees
and charges (if occuring).
Terms of delivery
On payment by precash the
term of delivery begins with receipt of payment on our bank account. We point
to perhaps divergent delivery times on the respective product page.
otherwise agreed, the webshop supplies goods
within seven working days after our confirmation of the concluded purchase
The product remains our
property up to the entire payment.
Once you have given approval
it can be revoked any time by which the before given approval for the data
processing becomes inadmissible.
Information related to exercising the right to rescind in case
of purchase contract about one or more items in one consignment
Cancellation policy for products bought in the webshop
Right to withdraw
You have the right to withdraw the order within fourteen (14)
days without giving any reason.
The withdrawal period is fourteen days
starting with the day when you or somebody else appointed by you, who is not
the supplier / delivery service, took over the purchased products at your
To make use of your right to withdraw, you
have to inform us about your descision to cancel the order with a clear
statement (including name, address, telephone number, fax number if existing,
If you make use of your right to withdraw the
order, we will immediately (for example by e-mail) confirm you the receipt of
Consequences of cancellation
If you cancel / withdraw your order, we have to return to you
all payments, which the webshop received including the delivery costs (with
exemption of additional costs, which resulted from the selection of another
shipping method beside the standard included shipping method) immediately and
latest within 14 days, starting with the date of incoming email about
cancellation of order.
You can also direclty forward your complaint to us to the
following e-mail address:
Reasonable complaints do not give the right to keep the full
invoice value, but only reasonable part
of the invoice amount.
Prices in the webshop
Towards customers we are stating prices for
goods in the webshop according to Austrian guidelines related to FAGG distance
selling directive on the protection of
consumers in respect of distance
purchase contracts, even before conclusion of a purchase contract.
What is valid related to the
payment method Paypal Express?
It is not permitted for the webshop-operator to demand payment
before a purchasing contact has not been set.
Choosing the payment method Paypal Express
the customer already places the payment order to his payment service provider /
bank by clicking the order button. Therefore the vendor has to make sure that
the purchase contract comes about at this point. This relevant information has
to be provided during the ordering process.
Shopping basket / TKG Telecommunications
If you put an article into the shopping basket, the provider of the
website / webshop uses a cookie to temporarily safe the selected article and
deletes it afterwards. This function is necessary for fullfiling the desired
ordering process / customer service related to placing the order properly.
Please note that for the purpose of simplifying the shopping
process and for the later fullfilling of the purchase contract the
webshop-operator saves as part of Cookies the IP-Data of the customer, aswell
name, address, credit card number of the customer.
After that we also save the following data for the purpose of
Name, shipping address, invoice address, payment details, date
of birth, if necessary.
A data transmission to third parties will not reverse, with the
exception of the transmission of the credit card number to a bank for the
purpose of charging the open invoice amount.
After ending the virtual
shopping session or after termination of shopping process the webshop deletes
the saved data or data remains saved until the payment has not been fully
Data like name / shipping
address / invoice address / credit card number will be saved until the delivery
of the items.
The author / designer of a
piece of work / picture / logo / grafic is entitled to be named the creator /
author of his / her piece of work. On the other hand all utilisation rights
(rights of use) are entitled to him related to his piece of work exclusively.
Rights of use can be
transferred very well (completely, partially, not exclusively or exclusively).
The rights of the creator / author originate with the creation of a piece of
work according to Austrian copyright protection regulations.
The suitable Data Processing
The consumer agrees, that the following personal data: name,
shipping address, possible selected payment method, invoice address, is beeing
processed for the purpose of contract fulfillment / delivery, as well as for
the customization of webshop offers.
If you use
our webshop service, you entrust us with your data. This data protection
information is to help you to understand our process manner with the order, to understand better our process manner with the order: which data
we collect, why we collect data, and what is done with it. If you state correct
data, you make it easier for us to fullfill the ordering process correctly.
The webshop-provider is saving your data when you are not logged
in, seperately from all other account information which identify you during the
ordering process – name, e-mail-address, or telephone number.
The webshop is saving your data to proceed the ongoing order, to
enable you the best possible experience with our service. You directly provide
the details to the webshop provider by creating your account during the
ordering process or by sending an e-mail with the necessary information to
place an order.
On this website we partially also use Social PlugIns, e.g.
plugIns of social networks like Facebook, Instagram. These are often
technically operated in the USA or other countries outside of Austria or EEA
and provided in the EEA (http://www.facebook.com, http://www.instagram.com). The
PlugIns are often marked with a logo of the company, or a #Like#; #Gefällt mir#,
or #+1# Button. If you open one site of our webshop / web presentation in
your webbrowser, which contains such a plugIn, your web browser produces a
direct connection with the servers of the respective provider in the respective
By the integration of the plugIns the supplier receives at least
the information that they have visited a certain page of our webshop, where
necessary also further information, which disclose your web browser or your mobile
device. The contents of the PlugIns are beeing loaded through your web browser
directly from the provider and integrated into the website. If you are
registered with the concerning community or if you are logged in with an
account, your visit can be also assigned to your user account.
If you interoperate with a PlugIn, click e.g., #Like# button / post
a comment in a checkbox, this information will be transmitted through your
browser directly to the provider. Information will be stored there and
published if necessary.
Purpose and extent of the described data survey and usage are
primarily all marketing measures of the provider and the community XYZ. If you
want to avoid a linking with an eventually existing user's account, you must
log out before you visit our site. By visiting our site, you agree with the
Declaration of consent for
content of promotion; for example newsletter
The customer, if requested, agrees to receive messages from us
about our products, current offers or other various company-related information
with the help of advertising e-mails, especially newsletters.
If the customer checked the boxes during the
ordering process and filled in his e-mail address, he agreed to receive
information from our company / webshop about our products, current offers and
other company-related information by receiving advertising emails, inparticular
Withdrawal of the receipt of
The customer can withdraw his agreement to
receive such kind of e-mails at any time as follows:
Forwarding of the e-mail including the
newsletter to the sender with the notice: „Please do not send any further
Imprint / Contact details:
SLADANA EYDE e.U.